Refunds and Returns Policy

Refunds and Returns Policy

Effective Date: 13 August 2024

Thank you for shopping at Luminar Jewelry. We strive to provide high-quality, personalized jewelry with a meaningful touch. Please review our Refunds and Returns Policy to understand how we handle product returns and refunds.

1. General Policy

At Luminar Jewelry, each piece is custom-made to order, especially for you. Due to the personalized nature of our products, we do not offer refunds. However, we are committed to ensuring your satisfaction and will address any issues with your order on a case-by-case basis.

2. How to Initiate a Return or Request a Remake

If you encounter any issues with your order, such as defects or errors, please contact our customer support team within 14 days of receiving your order. You can reach us at:

When contacting us, please include your order number, a description of the issue, and, if possible, a photo of the product in question. Our team will review your request and determine the best course of action.

3. Conditions for Remakes

We will consider issuing a remake of your item at no extra charge under the following conditions:

  • Defects: If the product you received is defective or not up to our quality standards.
  • Errors: If there is an error in the customization (e.g., incorrect spelling or wrong design) that is the fault of Luminar Jewelry.

In such cases, we will remake the item and ship it to you at no additional cost.

4. Situations Where Refunds May Be Considered

Refunds are generally not provided due to the custom-made nature of our products. However, in extreme cases, such as credit card fraud, multiple remakes, or a significant fault on our part, a refund may be issued in the form of store credit ("Luminar Cash").

Please note that refunds will only be granted at our discretion and after a thorough review of the situation.

5. Return Shipping Costs

In the rare instance where a return is approved, customers may be responsible for the return shipping costs unless the return is due to a fault of Luminar Jewelry (e.g., defective product). We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

6. Non-Returnable Items

Please be aware that due to the personalized nature of our products, we cannot accept returns for:

  • Customized or personalized jewelry with names, dates, or specific designs chosen by you.
  • Items that are not in their original condition, are damaged, or are missing parts for reasons not due to our error.

7. Processing Timeframes

Once your return or remake request is approved, we will process your remake or refund within 7-10 business days. Please note that processing times for refunds may vary depending on your financial institution.

8. Changes to This Policy

Luminar Jewelry reserves the right to update or modify this Refunds and Returns Policy at any time without prior notice. We encourage you to review this policy periodically to stay informed of any updates.

9. Contact Us

If you have any questions or concerns about our Refunds and Returns Policy, please feel free to contact us at hello@luminarjewelry.com. We are here to assist you and ensure your satisfaction with your purchase.